Return grounds
If the delivered part is defective, damaged on receipt, or materially different from the approved quote, we help open a claim with the supplier or seller. If the part simply does not fit, the client changes their mind, dislikes the part, provided incorrect data, or approved the wrong option, return is possible only if the supplier or seller accepts such return.
Supplier return conditions
Return rules depend on the supplier or seller policy. If a supplier or seller allows a return, VinPart.ge can help organize the process, but return shipping, supplier fees, customs/logistics costs and any additional VinPart.ge coordination expenses are paid by the client unless mandatory law requires otherwise.
Check on receipt
The client must inspect the package and part at handover or pickup. Visible damage must be recorded immediately with photos/video and noted with the courier, pickup point or manager before installation.
Do not install damaged parts
A damaged or suspect part must not be installed, painted, programmed, modified or used before the claim is reviewed. Installation or modification can make supplier return impossible.
Timing and evidence
The client should report damage, defect or mismatch as soon as possible after receipt and provide photos, packaging, labels, part number and a short description. Supplier return windows may be limited.
Supplier decision
If a supplier/manufacturer accepts a claim, the remedy can be repair, replacement, partial refund or refund according to supplier policy and applicable mandatory law.
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